(USA) Staff, Product Manager Marketplace Returns - Seller Experience
- Location SUNNYVALE, CA
- Career Area Product Management
- Job Function Product Management
- Employment Type Regular/Permanent
- Position Type Salary
- Requisition R-1714305
What you'll do...
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for? Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity – unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
About the Job
Walmart U.S. eCommerce is looking for a strong staff product manager to join the Enterprise Returns product team to execute the product strategy, vision and roadmap for Marketplace returns experience and deliver omni-channel solutions that delight our customers and sellers and boost NPS.This Product Manager will utilize data, analytics, customer and seller surveys to create returns product solutions for our Marketplace customers while incorporating requirements from internal stakeholders (Logistics, Customer Care, Operations & Finance and Returns Experience) and third-party sellers. This product manager will also lead the product effort for complex, cross-functional, and highly visible strategic return initiatives.
This returns experience product manager will be skilled at engaging and communicating to senior leaders across multiple domains, as well as dive deep into details when needed to define solutions. The breadth of engagement for this role functionally spans product management and engineering, marketplace business, strategy, supply chain, retail merchandising, marketing, customer and store operations & analytics
- Drive the product strategy and roadmap for key returns initiatives for Walmart Marketplace sellers that boost returns seller NPS.
- Design vision, strategies and products that help sellers reduce returns and costs for processing returns.
- Build and launch seamless experiences to onboard and retain sellers on the Walmart RaaS (Returns as a service) program.
- Lead product solutions to support marketplace and WFS growth/new vertical initiatives that enable sellers to process returns via seller center and partner APIs.
- Collaborate and partner with marketplace and returns business teams to drive priorities aligned to OKRs, communicate, and prioritize roadmaps and gain buy-in from executive leadership.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Option 1: Bachelor’s degree in computer science, engineering, or related area and 7 years’ experience in product management. Option 2: 9 years’ experience in product management or related area.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Master’s degree in Computer Science, Engineering, Business Administration, or related area and 6 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products
Primary Location...640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.