Products That Count
Products That Count

Customer Growth - Incentive Efficiency Senior Product Manager



Product, Customer Service, Sales & Business Development
Seattle, WA, USA
Posted on Tuesday, October 31, 2023
Customer Growth - Incentive Efficiency Senior Product Manager
Seattle Regular Product - Product manager Job ID: A29844
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices, including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us. About the team We are looking for an energetic senior product leader to join our US TikTok Shopping customer User Growth team. The User Growth team plays a core role in the acquisition, activation, engagement, and retention of billions of users/customers WW. We are building platforms, leveraging data & ML models, and providing end-to-end solutions to power the global growth of TikTok Products. Responsibilities: - Working for the user growth of TikTok Shop (E-commerce business) in the US. Design and execute growth strategies/features based on US peculiarities. - Seasoned in incentive design such as coupon subsidy strategies etc, or revenue management strategy design - Utilize internal and external, local, and HQ resources to improve key metrics, including number of new customers, repurchase rate, average order value, etc. - Facilitate collaboration between the local team and HQ mid-platform team by contributing local insights to the HQ team and deploying the latest tools/best practices from the HQ to the local business.
Qualifications: - Bachelor's degree or above. - 5+ years of relevant experience in E-commerce or operations in a technology company. - Experience with team management and independently responsible for core business metrics. - Strategic and logical thinker with effective planning, analytical, and problem-solving abilities. - Proven ability to lead a data-driven project. Capable of in-depth data interpretation and highly data-sensitive. - Passionate about understanding user demands with different cultural backgrounds and excellent communication skills to work cross-functionally in a globally collaborative environment. Preferred Qualifications: - Masters Degree in Business, Economics, Computer Science, or a related field. - 7+ years of relevant experience in E-commerce or operations in a technology company. - Proven ability to lead a data-driven project. - Familiarity with SQL is a plus. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected]
Job Information
【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $199500 - $393300 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.