Products That Count
Products That Count

Product Quality Manager - iPhone



Product, Quality Assurance
Cupertino, CA, USA
Posted on Wednesday, August 2, 2023

Key Qualifications

  • Successful candidates will have the following attributes: exceptional ability to build relationships; clear, consistent communication; data-driven and results- oriented; enthusiastic and motivated
  • Obsessively passionate and inquisitive, seeking to pursue everyday problems in innovative ways
  • Laser-focused on the smallest details and able to use data forensics to solve complex manufacturing assembly quality issues
  • 5+ years of industry experience in one or more of the following disciplines: New Product Introduction / Design Engineering / Manufacturing Operations / Quality
  • Experience partnering with off-shore manufacturers, high volume production and traveling to manufacturing sites
  • Direct experience partnering with functional engineering teams (ME, EE, TE, DFX or other)
  • Ability to travel internationally about 30%.


To be a successful team member within Product Operations you will partner with the Operations technical team (DFx, DFm, Test, SQE, PQE and others) during product development and high volume production. As a technical advisor for the product line, you will partner closely with Engineering throughout the lifecycle of development to enable operational success through to mass production.RESPONSIBILITIES:- Ensure operational technical readiness for all phases of the introduction cycle, including driving contract manufacturer preparation for pre-production builds- Own and drive key operational metrics including yield and UPH to ensure complete ramp readiness- Drive process development, documentation, optimization and validation, including all equipment requirement plans- Develop and implement new technologies to enhance production quality, capacity and efficiency- Provide regular VP level communication of technical health of program.- Generate Product Quality Plan (PQP)- Monitor Outgoing Quality Control (OQC) and Customer Audit (CA) processes at OEM sites- Handle and triage quality critical issues- Drive ongoing product improvements with OEM partners- Support AppleCare Service & Engineering on specific requests- Conduct periodic reviews of Field/Factory Quality Data with OEM partners- Leads Weekly Quality Improvement Forums- Generate monthly Product Health summary- Support and attend new product development builds as required

Education & Experience

BS in Mechanical, Electrical, Materials Science or Industrial Engineering (MS/MBA preferred) or equivalent

Additional Requirements

  • - Excellent written and verbal communication skills in English. Mandarin language skills are a plus but not required
  • - Finance/business acumen (understand cost drivers and ability to derive costs associated with managing quality)
  • - Reliability methods and quality sampling methodologies
  • - Third party production quality & process management experience
  • - Experience working with customers
  • - Project management experience

Pay & Benefits